Client Manager

The HT Group

Fort Worth, TXFull-timePosted Apr 12, 2026

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Qualifications

  • •We are looking for someone who understands the clinical trial landscape and can also navigate technology confidently
  • •This may include experience using CTMS or other site-facing clinical software, an understanding of how software systems function, and enough technical fluency to communicate effectively with product and development teams
  • •Equivalent professional experience in clinical research, tech, or healthcare operations will also be considered
  • •Experience working in the clinical trial industry, preferably in a research site environment
  • •Principal Investigator
  • •Clinical trial operations or site management professional
  • •Client-facing or implementation roles at CTMS or other clinical trial software companies
  • •Familiarity with research site workflows, study operations, patient visits, source documentation, and sponsor/site coordination is highly valued
  • •Strong working knowledge of CTMS platforms or similar clinical trial software
  • •Comfort learning, demonstrating, and troubleshooting software systems
  • •Ability to understand how software tools support operational workflows at research sites
  • •Technical fluency that may come from coding experience, systems experience, software implementation work, or deep familiarity with how software products function
  • •Ability to communicate clearly with both non-technical site users and internal technical teams
  • •Strong problem-solving skills with the ability to connect user feedback to practical product improvements
  • •Ideally seeking candidates within the Dallas/Fort Worth, TX area, but open to considering remote candidates
  • •12 more items(s)

Responsibilities

  • •The ideal candidate will be able to build strong relationships with research site staff, understand how sites operate from both a clinical and operational perspective, and translate client feedback into meaningful product insight
  • •This role sits at the intersection of client success, clinical research operations, and software improvement
  • •Lead research site onboarding and guide clients through successful implementation of internal software
  • •Serve as the primary relationship manager for assigned client sites, building trust and maintaining strong ongoing communication
  • •Train site staff on system usage, workflows, and best practices to support adoption and long-term success
  • •Monitor client experience, identify challenges, and proactively help resolve workflow or usability issues
  • •Gather, organize, and communicate feedback from clients to the internal product and development teams
  • •Act as an advocate for research site needs by helping shape product enhancements and workflow improvements
  • •Translate site operations, pain points, and clinical workflow requirements into practical software recommendations
  • •Collaborate cross-functionally with internal teams to improve onboarding, support, product development, and client retention
  • •Stay informed on research site operations, clinical trial processes, and industry tools relevant to client needs
  • •This role will require an occasional onsite presence and travel
  • •9 more items(s)
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