Clinical Strategy & Solutions Manager

Benefits

Qualifications

• •Precision, clinical judgment, and a collaborative spirit are essential
• •A bachelor's degree in a life science, physical science, or statistics discipline
• •Familiarity with the full ecosystem of clinical trial technologies: EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF
• •Working knowledge of regulatory requirements and frameworks: ICH, GCP, HIPAA, GDPR, and 21 CFR Part 11
• •You communicate complex information clearly and precisely
• •Strong attention to detail with the ability to triage issues and ensure quality across clinical support processes
• •Proven ability to work cross-functionally and lead with influence in a collaborative team environment
• •Willingness to travel up to 25% to customer sites and to our San Diego HQ for team collaboration
• •Open to candidates based in NC, MA, CT, and NY
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Responsibilities

• •The Clinical Strategy & Solutions Manager is a key contributor to customer success and platform excellence at Faro Health
• •Drawing on deep clinical operations expertise, you'll serve as a trusted partner to our customers, help them get the most out of the Faro Study Designer tools and features, and play an active role in shaping the clinical intelligence that powers our products
• •This role requires someone who is equally comfortable in strategic conversations and in the weeds of a complex protocol
• •Serve as a clinical partner to customers
• •You'll engage directly with customer teams including Clinical Scientists, Clinical Operations, Data Management, Biostatisticians, Medical Writers, and Project Managers
• •You will be representing Faro as a knowledgeable and reliable resource throughout the study lifecycle
• •Lead and support study data intake
• •You'll conduct hands‑on data intake in the Faro Study Designer, provide customers with clear guidance on clinical application of the platform, and delegate and mentor junior team members on data intake and related clinical tasks
• •Own and grow our public study library
• •You'll manage and continuously expand a high-quality repository of publicly available clinical trial protocols that supports intelligence and benchmarking across the Faro Study Designer as well as other tools and features
• •Inform product development
• •You'll work closely with Engineering, Product Management and Product Experience to surface user feedback, contribute to feature evaluation, and bring clinical expertise to the development of training materials and documentation
• •Support customers through the full lifecycle
• •In partnership with Customer Strategy, you'll support customers from implementation through deployment and ongoing adoption, building strong relationships and ensuring long‑term success on the platform
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